DELIVERY

All our parcels are normally shipped by courier service. If you need a tracking number, please contact us.  We do not ship on Saturdays unless you call us to arrange (additional fees apply) and we do not ship on Bank Holidays.

SHIPPING COSTS

UK Mainland

Standard 1-2 Working Days
£6.00 + VAT

Free on orders over £200 + VAT


Scottish Islands / Channel Isles / Isle of Man

Standard 3-5 Working Days £19 + VAT
ORDERS OVER £400+VAT FREE Standard Delivery


Scottish Highlands

Standard 3-5 Working Days £19 + VAT
ORDERS OVER £400+VAT FREE Standard Delivery

 

Ireland

Standard 3-5 Working Days £15 + VAT
ORDERS OVER £400+VAT FREE Standard Delivery
 

All prices are subject to VAT. Other delivery services are available for additional fees.

You should note that our carrier requires immediate notice to be given of any loss or damage to goods and you should inspect the goods upon receipt and report any loss or damage to us immediately. Insofar as you report any damage to goods to us within 48 hours of delivery we will refund the price and carriage or replace the goods at no cost to you.

In respect of any damage to goods reported to us after 48 hours of delivery we shall require proof from you that the goods were damaged before receipt by you.

DELIVERY TIMES

Goods are usually dispatched on a next working day service for orders placed before 14:00 by courier for UK mainland addresses, subject to stock availability, cleared funds and customer address verification, however in some cases this can take 2-3 working days for dispatch. Next working day delivery is only available for UK Mainland deliveries excluding Scottish Highlands, N Ireland and Islands.  If your order has been dispatched and it hasn’t arrived as planned, we ask that you first contact the courier with your tracking number. Failing this, please contact us.  Next working day delivery excludes weekends and bank holidays.

If you require any special delivery arrangements we do offer premium delivery services these can be booked over the phone. These include, before 11:00, before 12:00 and Saturday delivery. Cost varies depending on location and service.

Missing Items: If your goods are scheduled to be delivered and you have received an incomplete order, this is usually because we ship your order in more than one consignment. We may despatch in this way since we use more than one warehouse. If some of your goods have not arrived by the end of the due delivery date, please contact us.

Please note our courier delivers between 7.30am - 18.00pm. If you are unavailable between these times then you will be left a card to contact your nearest depot to arrange re-delivery.

The drivers can only return to a customer once more after they have left a calling card. If you still are unavailable the goods will be returned to the local depot for collection.

We will try to deliver the goods to you within the time estimated for delivery but reserve the right to deliver them up to 30 days after the date the order is placed with us. If we are unable to deliver the goods to you within 30 days of the day after the order is placed by you:

we shall inform you by e-mail ;

we shall make a further offer to you by e-mail to sell you the goods of the specification and description at the price stated in the e-mail and will state the period for which the offer or the price remains valid;

unless you accept the offer we will reimburse any sum paid by you or on your behalf under or in relation to the order within a period of 30 days beginning with the day after the day on which the time for delivery expired.

Exclusions

We do not accept any liability whatsoever whether direct or consequential for losses caused by delays in shipping, damaged goods or failure to meet our contractual obligations,  We shall not be liable for any delays, loss of any revenues, profits, loss of any contracts or other losses whether direct or indirect.