CCTV Global London Ltd Privacy Policy

We take your privacy seriously and this policy outlines how we obtain, use, store and share your personal information as well as your data protection rights and your right to exercise them.

We will take all reasonable steps to protect your information from misuse and keep it secure.

CCTV Global London Ltd will comply with GDPR laws and regulations. 

The Company is a data controller, meaning that it determines the processes to be used when using your personal data.  We decide what personal data is used for, why and how it will be used.

Our contact details are as follows: Alpha 319, Building K, Chobham Business Centre, Chertsey Road, Chobham, Surrey, GU24 8RL

The Companies data controller is Iain McNeil who can be contacted at sales@ccvt-global.co.uk

This Privacy Policy applies to personal information collected by CCTV Global London Ltd in its day to day operations as a distributor and wholesaler for security products.

This Privacy Policy also applies to targeted content, including offers and advertisements for our products and services which we may send to you on third party websites, platforms and applications. These third-party sites may have their own privacy policies and terms and conditions which you should read before using.

This Privacy Policy is hereby incorporated into and forms part of the terms and conditions of use of CCTV Global London Ltd. 

In accordance with GDPR guidelines and your personal data we promise to:

• Process your data lawfully, fairly and in a transparent manner.
• Collect your data for specified, clear and legitimate purposes.
• The data collected will be relevant and limited to what is necessary for the processing.
• Data will be accurate and up to date
• Data will be kept for no longer than is necessary.
• Will be processed in a way that safeguards data security.

CONSENT

This Privacy Policy applies when you visit our website or when you contact us, for example with an inquiry or for customer support.  By using the CCTV Global London website, you are consenting to CCTV Global London Ltd collecting, using and disclosing your personal information in accordance with this Privacy Policy. If you do not agree to the collection, use and disclosure of your personal information in this way, please do not use the website or provide CCTV Global London Ltd with your personal information.

DATA WE COLLECT

Personal data we collect means any information about an individual from which that person can be identified. Data we collect transfer and store may include:

• Identity: such as full name, marital status, title and gender;
• Contact: such as billing address, delivery address, telephone address and telephone numbers;
• Financial: such as bank account and payment card details;
• Transaction Data:  such as payments to and from you and details of products and services you have purchased from us;
• Technical Data: includes internet protocol (IP) address, browser type and other technology on the devices you use to access this website.
• Usage Data: about how you use our website, products and services;
• Marketing and Communications Data:  communication preferences regarding marketing you receive from us and our third parties.
• Feedback: about our site and products, reviews, and services.

HOW IS YOUR DATA COLLECTED

Cookies: Cookies are small text files collected when accessing our website to improve user experience and allow its full potential.  You can accept or decline cookies at any time in our website by accessing the cookie settings tab at the bottom of the page. Please see our Cookies Policy for further details.  

Direct Contact when filling in forms, correspondence by post, phone, email, at exhibitions or otherwise and may include:

• Create an account on our website
• Apply for products or services
• Subscribe to our newsletter or publications
• Request marketing to be sent to you
• Apply for a job application
• Enter a competition or promotion
• Provide feedback or reviews

Automated Contact when you interact with our website we will automatically collect technical data about your equipment, browsing actions and patterns.  

Third parties & publicly available information. We may receive personal data about you from third parties and/or public sources:

• Analytics providers such as Google;
• Advertising and social media networks such as LinkedIn and Twitter.
• Search information providers such as Google and others.
• Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as PayPal.
• Identity and Contact Data from data brokers such as Credit Safe.
• Identity and Contact Data from publicly available sources such as Companies House and others.

HOW IS YOUR DATA USED

We will only use your personal data when the law allows us to.  Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.

Normally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you. You can withdraw consent to marketing at any time by contacting us.

In relation to using your personal data, we have deemed the following activities as necessary under performance of contract and/or necessary for our legitimate interest and/or necessary to comply with legal obligations:

• To register you as a new customer.
• To process your order.
• To manage payments and fees.
• To collect money owed to us.
• To label, dispatch, and track your order for goods sent to you using third party couriers and mail services.
• To manage our relationship with you such as notifying you about changes to our T&C’s or privacy policy
• Asking you to leave a review or take a survey
• To administer our business and this website such as troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data.
• To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
• To enable you to take part in a competition or complete a survey
• To use data analytics to improve our website, products/services, marketing, customer relationships and experiences
• To provide response to sale and customer support inquiries.
• To contact you to make suggestions and recommendations to you about goods or services that may be of interest to you as well as special offers and price promotions.

MARKETING

We may use your personal data and usage to form a view on what products, services or offers we think you may want or need, or what may be relevant to you.  

You will receive marketing communications from us if you have purchased goods or services from us or requested information from us or if you provided us with your details when you entered a competition or promotion and, in each case, you have not opted out of receiving that marketing.

We will obtain your express consent (opt in) before sharing your personal data with any external marketing company.

OPTING OUT

You can opt out of receiving communications from us or third parties at any time.   Any direct marketing communications that we send to you will provide the information and means necessary to opt out.   You can also ask us by contacting us at sales@cctv-global.co.uk.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, product/service experience or other contractual transactions.

DATA RETENTION

We only keep your data for as long as to fulfil the purpose it was collected for, which will be at least for the duration of your contract with us and also the minimum to satisfy any legal, accounting or other obligatory requirements.  

Retention periods vary depending on why we need your data and can be requested from us by contacting us.

SHARING OF YOUR PERSONAL DATA

CCTV Global London may share your personal data with trusted third parties in order to fulfil its contracts, legitimate interests or legal obligations. We may share your personal data with external third parties such as:

• IT and System administrative services
• PayPal & other payment gateways
• Professional advisers such as banking, legal, insurance and accounting services
• HMRC, Law enforcement & other authorities that may require processing data.
• Third parties required to deliver a product or service to you, such as a delivery or postal service delivering a product that you have ordered
• Third party marketing & advertising services
• Third parties to whom we may choose to sell, transfer, merge parts of our business or our assets, change control or liquidation.  New owners may use your personal data in the same way as set out in this privacy notice

If we do share your personal information with a trusted third party, we request that they keep your information secure in accordance with the law and take all reasonable steps to protect it from misuse in accordance with this policy and applicable laws.

Please note, however, that we may process your personal information without consent if we have a legitimate reason to do so, such as required by law or regulatory obligation. Any such use shall be in accordance with the CCTV Global London Ltd Privacy Principles set out above.

TRANSFERRING DATA

We may transfer your personal information to servers located outside the country in which you live or affiliates to or other trusted third parties based in other countries so that they may process personal information on our behalf.   By using this site or otherwise providing your  personal information, you agree to us doing so in accordance with the terms of this Privacy Policy and applicable data protection laws.

You should be aware that many countries do not afford the same legal protection to personal information as you might enjoy in your country of origin. While your personal information is in another country, it may be accessed by the courts, law enforcement and national security authorities in that country in accordance with its laws.

Where required, we have put in place appropriate safeguards with our service providers, contractors, distributors and other business partners to ensure that transfers of personal information outside the EEA is adequately protected.

Safeguarding your data

We take all reasonable precautions to keep your personal data secure from being lost, used or accessed in an unauthorised way.   Access to your personal information is restricted to prevent unauthorised access, modification or misuse and is only permitted among our employees, contractors and other third parties on a need-to-know basis.

COOKIES:

Cookies are used when accessing our website and are small files that copy themselves onto your computer.  Cookies allow the website to perform certain functions and tasks and store information about our visit.  Some cookies are essential for the performance of the site such as “shopping basket cookie” which are used to remember products added to the cart, other cookies are used for functionality and profile.  These cookies may store information about your visit including user ID, profile and location.

You can usually modify your browser settings to decline cookies and you can withdraw your consent at any time by modifying the settings of your internet browser to reject or disable cookies.  If you choose to decline cookies, you may not be able to fully experience the features of the site or it may not function properly.

YOUR PRIVACY RIGHTS

You have certain rights with respect to personal information about you that is collected through this site or when you contact us. 

You can access your personal data and there is no fee to pay when doing this unless your request is clearly unfounded, repetitive or excessive upon which we may charge a reasonable fee or refuse the request. 

We need specific details from you to help us confirm your identity before we can provide access to your data.

We try to respond within 1 month, although occasionally it may take longer

ACCESS:  You have a right to access, review and correct the information we hold about you.

ERASURE:  You may be entitled to request the erasure of your personal information, for example, where the information is no longer necessary for the purposes for which they were collected. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable

OBJECT: You may be entitled to object to certain types of processing activities where you feel it impacts your fundamental rights and freedom including where we are relying on legitimate interest to process your personal data or where we are processing your personal data for direct marketing purposes. In some cases we may demonstrate that we have compelling legitimate grounds to process your information in which case we are not obliged to comply with your request.

RESTRICTION:  You may be entitled to request that we restrict our processing of your personal information, for example, where the accuracy of the information is contested by you.

TRANSFER: You may request us to move, copy or transfer your personal information from our systems to you (where technically feasible) or to a third party chosen by you.

WITHDRAW CONSENT:  you may have the right to withdraw your consent at any time by contacting us using the contact details at the end of this Privacy Statement or, in the case of email marketing, by using the “unsubscribe” link in any of our marketing emails. This won’t affect the lawfulness of any processing up to that point.

There are exceptions to these rights, however, for example, access to personal data may be denied in some circumstances if making the information available would reveal personal information about another person.  In addition, CCTV Global London ltd may be able to retain data even if you withdraw your consent, where we can demonstrate there is a legal requirement to process your data.

If you wish to exercise any of these rights please contact CCTV Global London Ltd, Alpha 319, Building K, Chobham Business Centre, Chertsey Road, Chobham, Surrey, GU24 8RL: email sales@cctv-global.co.uk

CCTV Global London Ltd reserves the right to change this Privacy Policy without notice from time to time by posting the updated version of the Policy on its website site.

MAKING A COMPLAINT

 If you think your data protection rights have been breached in any way by us, you are able to make a complaint to the ICO at www.ico.org.uk