On the 27th June 2025 Hikvision UK announced it has terminated its Distribution Agreement with Weststone Ltd trading as COP UK Ltd. As of 2nd July 2025 COP UK will no longer supply any Hikvision or HiLook products.

Hikvision & HiLook warranties for products sold previously through COP UK will be supported by the existing authorised distribution partners.

CCTV Global London Ltd is pleased to support warranty processing for all Hikvision products purchased through COP.

Notice from Hikvision UK & Ireland Dated 27.06.2025

Dear Valued Partners, Customers, and Stakeholders,

We would like to inform you of an important update regarding our distribution arrangement with Weststone Ltd, trading as COP UK. After careful consideration and a thorough review of our business operations, we have made the decision to conclude our partnership with COP UK Ltd, effective Friday 27th June 2025.

This decision comes as part of our broader strategy to ensure the highest standards of service, reliability, and alignment with our long-term goals. While we acknowledge the efforts made during our time working together, certain ongoing contractual and financial obligations have made it necessary to reassess the relationship in order to protect the integrity and sustainability of our operations. We remain fully committed to supporting our customers and partners during this transition and will be working with our channel partners to ensure an uninterrupted service to those using our brand.

We sincerely thank COP UK for their past contributions and wish them all the best in their future endeavours.

Should you have any questions or need further information, please do not hesitate to contact your Hikvision account manager. Thank you for your continued trust and support.

Kind regards

Sawyer Tao

Country Manager UK& Ireland

Hikvision Hacked by Faxociety - Your CCTV is Vulnerable

An active attack is currently being carried out on 1000s of Hikvision DVRs, NVRs and cameras which use old firmware and weak passwords.  

The hack is believed to insert text using the on screen display (OSD) settings and displays the following message: 

"Your CCTV is vulnerable and can be exposed, fix it pls - DIY or Telegram me - faxociety."

To Resolve the issue:

1. Update the DVR, NVR or Camera firmware to the latest version. To obtain the firmware search your model number on web browser and find the product page on Hikvision.com, the firmware link is below the spec table.

2. Reset the unit to Factory Default (IMPORTANT - for NVRS make sure you have verified the camera password before defaulting the NVR or you will lose connection to the cameras). If you don't factory default the unit the message will remain as the hacker has set the OSD text. You can delete but we strongly recommend you default and set up again to ensure all settings are correct.

3. Make sure you choose a new strong password with at least 8 characters, mixture of characters and numbers, capitals and lower case. For old DVRs which default to 12345 password, Go to  Menu / Configuration / User and edit the admin user to change the password.

For support contact your distributor

CCTV GLOBAL CHRISTMAS GIVEAWAY RESULTS

This year we gave away a Philips 50" 4K Ultra HD Smart LED TV, Xbox Series S Game Console and £100 Amazon voucher to 3 lucky winners that entered our Christmas prize draw competition between the 12.11.21 and 12.12.21

Winners were drawn on the 14th December and will be sent their prizes in time for Christmas.

Lucky winners are as follows:

1st Prize  = Tomasz Skorzewski

2nd Prize = Jon Baklish

3rd Prize = Lestyn James

See our prize draw video below: